ICONSPORTS Central Europe

This document is not registered, is concluded exclusively in electronic form, does not constitute a written contract, is written in Hungarian, and does not refer to a code of conduct. For questions regarding the operation of the webshop, ordering, or delivery processes, we are available at the contact details provided.

These Terms and Conditions (T&C) set out the terms of use of the Iconsports webshop (hereinafter Webshop) as follows:

Webshop addresses:

iconsports.pl
iconsports.at
iconsports.ro
iconsports.sk
iconsports.si
iconsports.cz 

1. Details of the webshop operator (hereinafter Service Provider):

Service Provider name: Hungarosack Ltd.

Service Provider registered office: 2142 Nagytarcsa, Kármán Tódor utca 1/B/6.

Service Provider contact information, electronic mail address used regularly for communication with customers: webshop@hunsack.hu

Company registration number: 01-09-160210

Tax number: 10624074-2-13

Phone number: +36 1 380 5864

Data protection registration number: NAIH-77566/2014.

Contract language: Hungarian

2. Basic provisions:

• 2.1. Questions not regulated in this Policy, as well as the interpretation of this Policy, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Civil Code") and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (E-commerce Act), as well as Government Decree 45/2014 (II.26.) on detailed rules for contracts between consumers and businesses. The mandatory provisions of the applicable laws are binding on the parties without any separate agreement.
• 2.2. This Policy is effective from February 9, 2015, and remains in effect until revoked. The Service Provider is entitled to unilaterally amend the Policy. Amendments will be published on the websites 11 (eleven) days before they take effect. Users accept that by using the websites, all rules related to their use automatically apply to them.
• 2.3. Users, when accessing the webshop operated by the Service Provider, or reading any of its content in any form—even if not registered—acknowledge the Policy as binding. Users who do not accept the terms are not authorized to view the webshop content.
• 2.4. The Service Provider reserves all rights regarding the webshop, any part of it, the content displayed, and its distribution. Downloading, electronically storing, processing, or selling any content without the Service Provider's written consent is prohibited.

3. Products and services available for purchase

• 3.1. Displayed products can be ordered online/in person/by phone. Prices shown are in Hungarian Forints (HUF), include statutory VAT, but do not include/exclude home delivery charges. No separate packaging fee is applied.
• 3.2. In the webshop, the Service Provider displays the product name, description, and photographs. Images may differ from the actual product and are for illustration purposes. We are not responsible for any differences between the webshop images and the actual product appearance.
• 3.3. If a promotional price is introduced, the Service Provider fully informs Users about the promotion and its exact duration.

4. Ordering process

• 4.1. Users can start shopping without registration.
• 4.2. On the product page, Users select the size and/or color, set the quantity, and add the item to the cart using the "Add to cart" button. They can view the cart with "View cart" or proceed to checkout with "Proceed to checkout".
• 4.3. Users can change quantities in the cart using the increment/decrement controls or remove items with the trash icon.
• 4.4. At checkout, Users select the delivery method (currently GLS home delivery or personal pickup) and the payment method.
• 4.5. Currently, only bank transfer payment is available for both personal pickup and GLS home delivery.
• 4.6. During ordering, Users can find detailed information on shipping options and costs. Prices are in HUF.
• 4.7. In case of errors or omissions regarding products or prices, the Service Provider reserves the right to correct them. Customers will be immediately informed of corrected data and may confirm the order again or either party may withdraw from the contract.
• 4.8. The total amount payable, as summarized in the order confirmation email, includes all costs. The package contains the invoice, withdrawal notice, and warranty letter. Users must inspect the package upon delivery and request a damage report if damage is observed; otherwise, the package need not be accepted. Post-delivery claims without a report are not accepted. Deliveries occur on working days between 8:00 and 17:00.
• 4.9. After providing details, Users submit their order by clicking "Submit order," after reviewing and optionally adding notes or emailing additional requests.
• 4.10. Users can correct data entries before completing the order.
• 4.11. Users receive an email confirmation after placing the order. If not received within a reasonable time (max 48 hours), the User is released from contractual obligations. Orders and confirmations are considered received when accessible. The Service Provider is not liable for confirmation failures due to incorrect email or full inbox.

5. Order processing and fulfillment

• 5.1. Orders are processed during business hours. Orders placed after hours are processed the following day. Customer service confirms electronically when the order will be fulfilled.
• 5.2. General fulfillment deadline: within 5 working days from confirmation. If no date is agreed, the Service Provider must fulfill within 30 days of receiving the order.
• 5.3. If the Service Provider cannot fulfill due to product unavailability, Users are notified and refunded within 30 days. This does not exempt other contract obligations.
• 5.4. The Service Provider is not responsible for technical changes due to suppliers or external reasons and may refuse confirmed orders partially or entirely, with partial fulfillment only after User consultation.

6. Right of withdrawal

• 6.1. Under Directive 2011/83/EU and Government Decree 45/2014, Users may withdraw from the contract within 14 days of receiving the product without justification. If no notice is provided, withdrawal can be exercised within 1 year.
• 6.2. The 14-day withdrawal period starts the day the User or designated third party receives the product.
• 6.3. Users bear return shipping costs; the business does not cover these.
• 6.4. No other costs are incurred, though compensation for improper use may be claimed by the Service Provider.
• 6.5. No withdrawal right for custom-made or personalized products.
• 6.6. Withdrawal rights do not apply in cases such as completed services with prior consent, price fluctuations, perishable goods, sealed goods for health/hygiene, mixed products, alcoholic beverages with market price fluctuation, urgent repair services, opened software or media, newspapers/magazines except subscriptions, public auctions, or certain travel/accommodation services.
• 6.7. Refunds will be made within 14 days, including shipping costs.
• 6.8. Refunds use the original payment method unless the User agrees otherwise; no extra cost to the User.
• 6.9. Users must return products without undue delay and within 14 days after withdrawal notice.
• 6.10. Compliance occurs if the product is returned before the 14-day period expires.
• 6.11. Users only bear direct return costs unless the Service Provider covers them.
• 6.12. Users are liable for product value reduction only if caused by misuse.
• 6.13. Refunds may be withheld until the product is received or proof of return is provided.
• 6.14. Users notify withdrawal in writing or by phone. Postal notification is considered sent at the mailing date; phone notification at the time of the call. Products can be returned by post or courier.
• 6.15. Users must handle products properly; damages due to misuse are their responsibility. Refunds will be made within 14 days to the bank account provided.
• 6.16. Government Decree 45/2014 is available here.
• 6.17. EU Directive 2011/83/EU is available here.
• 6.18. Users can contact the Service Provider for other complaints via the contact details in this Policy.
• 6.19. The withdrawal right does not apply to businesses acting in professional or commercial capacity.

7. Warranty and liability

7.1. Statutory warranty

7.1.1. When can the User exercise statutory warranty rights?

• In case of defective performance by the webshop operator, the User may assert statutory warranty claims against the business according to the rules of the Civil Code.

7.1.2. What rights does the User have based on statutory warranty claims?

• The User may choose from the following remedies: request repair or replacement unless impossible or disproportionate for the business. If repair or replacement is not requested or not possible, the User may request a proportional price reduction, repair the defect at the business's expense, or ultimately withdraw from the contract. Switching between remedies is allowed, with costs borne by the User unless justified by the business.

7.1.3. Within what time frame can the User enforce statutory warranty claims?

• The User must notify the defect immediately but no later than two months after discovery. The two-year statute of limitations from contract fulfillment applies to enforce warranty rights.

7.1.4. Against whom can the User enforce statutory warranty claims?

• The User can enforce the claim against the business.

7.1.5. Other conditions for enforcing statutory warranty?

• Within six months of fulfillment, no other condition is required beyond notifying the defect, provided the User proves the product/service was provided by the webshop operator. After six months, the User must prove the defect existed at the time of fulfillment.

7.2. Product liability warranty

7.2.1. When can the User exercise product liability warranty rights?

• In case of a defect in a movable product, the User may assert either statutory or product liability warranty claims.

7.2.2. What rights does the User have based on product liability warranty?

• The User may request only repair or replacement of the defective product.

7.2.3. When is a product considered defective?

• A product is defective if it does not meet the quality standards in force at the time of marketing or does not have the properties described by the manufacturer.

7.2.4. Within what time frame can the User enforce product liability claims?

• Claims can be made within two years from the product's release by the manufacturer. After this period, the right expires.

7.2.5. Against whom and under what conditions can the User enforce product liability claims?

• Claims can only be enforced against the manufacturer or distributor. The User must prove the defect in case of product liability claims.

7.2.6. When is the manufacturer/distributor exempt from product liability?

• Exemption applies if the manufacturer proves that:
  • the product was not manufactured or marketed in its business activity, or
  • the defect was not detectable with current science and technology at marketing, or
  • the defect resulted from legal or regulatory requirements.
  • Proving any one reason is sufficient for exemption.
  • Note: Statutory and product liability claims cannot be asserted simultaneously for the same defect, though warranty claims on repaired/replaced parts can still be made against the manufacturer.

7.3. Warranty

7.3.1. When can the User exercise warranty rights?

• In case of defective performance, the webshop operator is obliged to provide warranty according to Government Decree 151/2003 on mandatory warranties for certain durable consumer goods.

7.3.2. What rights and deadlines apply to the User under warranty?

• The warranty period is one year, starting from the handover to the consumer or the installation day if performed by the distributor or its agent.

7.3.3. When is the business exempt from warranty obligations?

• The business is exempt only if it proves that the defect occurred after fulfillment. Statutory, product, and warranty claims cannot be asserted simultaneously for the same defect. The Service Provider is not responsible for natural wear or damages caused by improper use or excessive stress.

8. Procedures for warranty claims

• 8.1. Contractual agreements cannot deviate from consumer regulations to the consumer's detriment.
• 8.2. The consumer must prove the contract (invoice or receipt).
• 8.3. The business must record all reported warranty or guarantee claims.
• 8.4. A copy of the record must be promptly provided to the consumer.
• 8.5. If the business cannot immediately respond to a claim, it must notify the consumer of its position within five working days, including refusal reasons and alternative dispute options.
• 8.6. Records must be kept for three years and presented to inspection authorities if requested.
• The business must aim to repair or replace within fifteen days.

9. Miscellaneous provisions

• 9.1. The Service Provider may involve subcontractors and is fully responsible for their unlawful actions.
• 9.2. Invalidity of any part of the Policy does not affect the validity of the remaining sections.
• 9.3. Failure to exercise rights does not constitute waiver unless explicitly stated in writing.
• 9.4. The Service Provider and Users attempt to resolve disputes amicably.

10. Complaint handling

• 10.1. Our goal is to fulfill all orders satisfactorily. Complaints can be submitted via email or post.
• 10.2. Oral complaints are immediately reviewed and addressed. If disputed, a record is made and a copy given to the User. If immediate review is not possible, a record is still made and a copy given.
• 10.3. Written complaints are answered within 30 days, with reasons for rejection explained. Records are kept for 3 years and presented to authorities if requested.
• 10.4. Users may also contact the National Consumer Protection Authority:
  
  National Consumer Protection Authority
  Address: 1088 Budapest, József krt. 6.
  Mailing address: 1428 Budapest, PF: 20.
  GPS: X 19.071 Y 47.496
  Phone: +36 1 459 4800
  Fax: +36 1 210 4677
  Email: nfh@nfh.hu